Repairable products.
Satisfied customers.
Thriving businesses.
Create business advantage through durable products
Fixed First is built on a simple idea: products should be designed to last, and when they break, they should be easy to repair.
Why work with Fixed First?
Practical Solutions
Clear, implementable strategies to improve product repairability and durability
Legislative Knowledge
Understanding of repair regulations in New Zealand and worldwide
Customer Satisfaction
Supporting your product owners leads to stronger customer loyalty
Financial Benefits
Turn repair from a cost centre to a revenue opportunity
Future Preparation
Adapt to growing regulatory and market demands for sustainable products
About
Dr Paul Smith
I help New Zealand businesses supply products that that last longer and are easier to repair. I work with producers and suppliers to improve product design and develop better support systems for customers throughout their products' lifetimes.
I support community, industry and non-profit organisations to provide repair services and workshops, develop local repair skills, create repair standards, and research product lifecycle best practice.
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Through speaking engagements and practical workshops, I advocate for improved access to repair, more durable products, and better repair legislation in Aotearoa.
Services
My professional services include: strategic advice for producer and supplier businesses, repair providers and parts suppliers; support for non-profit organisations providing repair services; research for repair advocacy; speaking engagements, repair workshops and education.
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Contact me to discuss your requirements.
Strategic and practical consultancy
I can help you to assess product design and support for repairability and durability, create repairability assessments, manage parts and repair facilities and implement repair support through your supply chain.
Legislation and advocacy advice
I advise businesses on current and planned consumer and repair legislation in New Zealand and overseas. I help organisations research repair legislation and critically analyse its potential impact on business and community.
Speaking, workshops and education
I can help tell your repair story -- bringing stakeholders and customers along on your journey. I provide educational and practical group workshops for staff and community. I speak with a passion for repair durable products.
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